Help centre

Find answers to common questions about shipping, tracking, and duties.

Tracking & Status

Can I change the delivery address?

Can I change the delivery date?

Can I get proof of delivery (POD)?

Can I redirect to a locker / PUDO / safe place?

Is my shipment out for delivery today?

My delivery was missed – what happens next?

My shipment is delayed – why?

The shipment shows delivered but I haven't received it

What does this tracking status mean?

What is the new expected delivery date?

When will my shipment be delivered?

Where is my shipment right now?

Who signed for the delivery?

Why hasn't my tracking updated?

Why is my shipment on hold?