Help centre
Find answers to common questions about shipping, tracking, and duties.
Account & Escalation
Can I add new lanes or services?
Can I review or renegotiate rates?
How do I contact customer support?
How do I escalate an issue?
How do you measure performance?
What are your operating hours?
What is your service-level agreement (SLA)?
Who is my account manager?
# Who is My Account Manager?
If you're wondering who your account manager is at Click2Send, we're here to help! Your account manager is your dedicated point of contact for any questions or assistance you might need. Here's how you can find out who they are:
## How to Find Your Account Manager
To identify your account manager, please follow these simple steps:
1. **Contact Us Directly**:
- Give us a call at our customer support line. Our friendly team will be happy to connect you with your account manager.
2. **Provide Your Details**:
- When you call, have your account information ready. This includes your account number or registered email address. This helps us quickly verify your account and provide you with accurate information.
3. **Get Connected**:
- Once your details are verified, we'll let you know who your account manager is and how you can reach them directly.
## Why Contact Your Account Manager?
Your account manager is here to support you with:
- **Shipping Queries**: Get answers to any questions about your shipments.
- **Account Assistance**: Receive help with account settings or updates.
- **Service Information**: Learn more about our services and how they can benefit your business.
## Additional Support
If you have any further questions or need additional help, feel free to reach out to our customer support team. We're always here to ensure your experience with Click2Send is smooth and hassle-free.
Thank you for choosing Click2Send! We look forward to assisting you.
If you're wondering who your account manager is at Click2Send, we're here to help! Your account manager is your dedicated point of contact for any questions or assistance you might need. Here's how you can find out who they are:
## How to Find Your Account Manager
To identify your account manager, please follow these simple steps:
1. **Contact Us Directly**:
- Give us a call at our customer support line. Our friendly team will be happy to connect you with your account manager.
2. **Provide Your Details**:
- When you call, have your account information ready. This includes your account number or registered email address. This helps us quickly verify your account and provide you with accurate information.
3. **Get Connected**:
- Once your details are verified, we'll let you know who your account manager is and how you can reach them directly.
## Why Contact Your Account Manager?
Your account manager is here to support you with:
- **Shipping Queries**: Get answers to any questions about your shipments.
- **Account Assistance**: Receive help with account settings or updates.
- **Service Information**: Learn more about our services and how they can benefit your business.
## Additional Support
If you have any further questions or need additional help, feel free to reach out to our customer support team. We're always here to ensure your experience with Click2Send is smooth and hassle-free.
Thank you for choosing Click2Send! We look forward to assisting you.